Support requests you create through the Setrow panel are escalated to our training and support department in writing. All incoming requests are checked by our expert support personnel and answered within the SLA timeframes. All requests coming through our ticket system are stored retrospectively and you can check your requests any time you want. It is the most widely preferred support method.
All Setrow customers can get free online training. A detailed product briefing is provided via online training sessions tailored to your needs by our training experts, and your questions are answered by our experts.
You can reach us at any time through our call center on 444 62 45 (MAIL) to consult our support specialists. When necessary, our support specialists can connect to your computer through our licensed remote desktop program and offer a one-to-one solution in response to your requests.
Our customers can access our training videos 24 hours a day so that they always have the information they seek at their fingertips. Through our training videos, you can access all details about our products and brush upon what you already know if you wish.